The Ontario Energy Board (OEB) has recently changed the eligibility requirements so that more customers can receive CEAP support. For the full list of up to date eligibility requirements please see below.

Please click here for the CEAP application form. For inquiries or to submit your completed form please email ceap@npei.ca

If submitting the application is not working, please click here for troubleshooting instructions


The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19.

CEAP is a one time, on-bill credit for eligible residential electricity customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited. NPEI will process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.

For the CEAP program for Small Business, please click here.

Eligibility Requirements

NPEI customers may be eligible for CEAP funding if they meet all of the following criteria:

  1. The customer has an account with NPEI. Only the customer who is the account holder can submit an application for CEAP.

  2. The customer has made at least a partial payment with respect to amounts owing from bills prior to March 17, 2020.

  3. The customer failed to make complete payment on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.

  4. The customer, or their spouse or common-law partner that resides in the same residence, has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020.

  5. The customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

CEAP Benefit Amounts

NPEI customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to Apply

You may apply for CEAP the following ways:

  • Complete an application form online and submit it directly using the Submit button on the application (If submitting the application is not working, please click here for troubleshooting instructions)
  • If you cannot submit the application through the website, download or print the application form, complete it and email it to ceap@npei.ca
  • If you do not have access to a computer, phone the NPEI office and have a Customer Service representative complete the application with you over the phone
  • Your completed application form can be mailed to NPEI (Please note that any mailed applications are subject to delays in mail delivery and may affect your placement in the queue. Applications are reviewed on first-come-first-serve basis)

CEAP funding is limited. Submitting an application for CEAP does not guarantee funding.

Please click here to see FAQs about CEAP.

Please click here for the CEAP application form. For inquiries or to submit your completed form please email ceap@npei.ca