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Feb 11, 2021 02:30PM

As you begin planning your project, it's important to consider the electrical work needed to complete the work safely, from start to finish. A licensed electrician can advise you with your electrical plan.

Once you have a plan, let us know if an adjustment to your electrical service is needed by completing a Service Request Application form. The form can be used when requesting a new service, a temporary service or service upgrade.

This form is available by clicking on the "Online Resources" tab on our homepage and selecting "Forms and Applications" or by clicking on the link below. Forms can be completed electronically and emailed to CustomerServiceinbox@npei.ca

Click here to view the Service Request Application Form

Important information

  • The following information is needed to complete the Service Request Application form: name, location, type of work, amperage/voltage and orientation
  • We will contact you within five to ten business days from the date the form is submitted to discuss your request
  • Once we’ve had a chance to review the request, an estimate (also known as a Offer to Connect) will be provided by email
  • Depending on the work required, additional time may be needed for ordering new equipment and coordinating with other utilities
  • Please provide at least 24 hours’ notice if you need to reschedule or cancel an appointment or a service request
  • To learn more about our terms and conditions, please refer to our Conditions of Service (link to Conditions of Service)