Apr 06, 2018 03:52PM

Some Ontario utility customers are receiving phone calls from callers claiming to represent their local electricity distribution company. The call display either shows as a 1-888 number or is masked as the phone number of their local distribution company.

During the call, customers are threatened with immediate disconnection unless they make an immediate payment using a credit card or cryptocurrency. Customers are receiving calls both during the day and after regular business hours.

Your local hydro companies remind customers that utilities follow the rules laid out by the Ontario Energy Board when it comes to notifying customers about past due accounts.

Electricity distributors do not:

  • Ask for credit card payments over the phone, or accept cryptocurrency as an acceptable form of payment
  • Ask for bank or electricity account information via text message, email, or fax
  • Disconnect service with little or no notice
  • Call customers regarding account status outside of regular business hours

Customers who receive a suspicious phone call should not provide any personal information, credit card account numbers or account balance information. Please notify your local hydro utility when possible. If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit www.antifraudcentre.ca.