We have now made it more convenient than ever to pay your bills. We offer the following payment methods.

Pre-Authorized Chequing Plan

Save time and money by having your payments automatically withdrawn from your bank account each month on the due date, with the pre-authorized payment plan.

Click here to print out an authorization form

Equal Payment with Pre-Authorized Plan

Our Equal Payment Plan simplifies paying bills by spreading your annual hydro costs evenly throughout the year.

Click here to print out an authorization form

Payment Options

Pay your bill via our online tool which allows you to use your Mastercard or Visa. You can also pay using your credit card over the phone using our automated toll free system 1-877-281-2063. Click here to get started...

24-Hour Drop Box

Payments by cheque or money order can be made at our 24-hour drop box located at our office in Niagara Falls located at 7447 Pin Oak Drive, Niagara Falls, ON.

*Please note that access to the Drop Box will be limited during construction on Pin Oak Drive in Niagara Falls.

Debit Cards

You can use your debit card at our Niagara Falls office, as an alternative to cash or cheques.

*Please note that the NPEI office is currently closed due to COVID-19.

TelePayment

TelePayment is available through most banks and trust companies, allowing you to pay your bill simply using your touchtone phone.

By Mail

Please return the top portion of your bill with your payment in the return envelope provided. Please send cheques to our Head Office.

Local Bank or Trust Company

Your current bill may be paid at your local bank or trust company during regular business hours.

Pay At Our Office

Payment by cash, cheque, or debit card is accepted at our Head Office, Monday to Friday between 8:30 a.m. - 4:00 p.m., excluding holidays.

*Please note that the NPEI office is currently closed due to COVID-19.