Please be aware:

• You must be offered payment options;
• You cannot be disconnected if you agree to a repayment arrangement and follow that arrangement;
• A low-income customer may be eligible for the following special rules:
  • The right to request equalized billing without paying by automatic withdrawal;
  • The utility must suspend a disconnection process for 21 days once it has been advised that a customer may be eligible for emergency financial assistance; and,
  • A customer that has agreed to a repayment plan has more time to pay outstanding balances to the utility.
• Help is available for low-income consumers through programs including:
  • Ontario Electricity Support Program, which is now helping 163,500 low-income Ontarians pay their electricity bills;
  • Low-Income Energy Assistance Program (LEAP), which provides emergency financial assistance to help pay overdue electricity bills; and,
  • Consumers can learn about these programs at http://OntarioEnergyBoard.ca/BillHelp