Please note: Niagara Peninsula Energy Inc. has currently exhausted all available funds for the COVID-19 Energy Assistance Program. Customers are still welcome to submit an application, and these applications will be processed on a first-come, first-service basis once additional funding has been received. We apologize for any inconvenience.


 You are able to apply for the Residential CEAP program by completing this form:

Residential CEAP Application Form

Or if you prefer, you may view a PDF version of the form. Please open the application form, fill in your information, save the form, and then email it to ceap@npei.ca. Please contact us at ceap@npei.ca, or at 1-877-270-3938 if you require further assistance.

If you are having difficulty submitting the application form, please see here for troubleshooting instructions.

For CEAP for Small Business customers


The Government of Ontario has made funding available to support residential, small business and charitable organization customers that are struggling to pay their energy bills as a result of the COVID-19 emergency. NPEI will process all applications in the order that they are received until all funding has been depleted. Applying for CEAP does not guarantee funding.

Eligibility Requirements

Niagara Peninsula Energy Inc. (NPEI) customers may be eligible for Residential CEAP funding if they meet the following criteria:

  1. As of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

Residential CEAP Benefit Amounts

NPEI customers may qualify for a maximum credit of up to $750.

How to apply:

You may apply for Residential CEAP the following ways:

  • Complete an application form online and submit it directly using the Submit button on the application (If submitting the application is not working, please see here for troubleshooting instructions);
  • If you cannot submit the application through the website, download or print the application form, complete it and email it to ceap@npei.ca;
  • If you do not have access to a computer, contact the Customer Service Team at 1-877-270-3938;
  • Your completed application form can be mailed to NPEI (Please note that any mailed applications are subject to delays in mail delivery and may affect your placement in the queue. Applications are reviewed on first-come-first-serve basis).

Residential CEAP funding is limited. Submitting an application for Residential CEAP does not guarantee funding.

FAQs about CEAP.