Niagara Peninsula Energy Inc. is kindly asking customers who may have an illness or who are experiencing symptoms of an illness to please respect the work environment of NPEI employees. NPEI offers a number of ways a customer can contact the office from their home if they are ill, such as through phone or email. Signing up for MyAccount, NPEI’s online portal, allows customers to view and pa...

Wishing everyone a safe, happy and healthy holiday! NPEI Holiday Hours Monday, December 23 - OpenTuesday, December 24 - ClosedWednesday, December 25 - ClosedThursday, December 26 - ClosedFriday, December 27 - Open Monday, December 30 - OpenTuesday, December 31 - ClosedWednesday, January 1 - ClosedThursday, January 2 - OpenFriday, January 3 - Open

The Ontario Energy Board (OEB) has been advised that consumers are being approached by a door-to-door sales person claiming affiliation with the Ontario Electricity Support Program (OESP). The sales person produced an OESP application and promised the consumer savings if they filled it out. The OESP application includes personal information such as social insurance number, date of birth and elect...

NPEI is currently preparing to file our Cost of Service Rate Application, which will help us shape our plan for the next five years. This plan will determine the capital investments NPEI will make in infrastructure and equipment, the services it provides to customers and the rates you pay. As part of this process, NPEI is inviting customers to participate in an online survey. Starting on November...

Customer Alert: PHONE SCAM & FRAUD NIAGARA FALLS (November 18, 2019) Niagara Peninsula Energy Inc. (NPEI) would like our customers to be aware that NPEI is receiving reports of our customers getting phone calls from these Fraudsters.  Fraudsters are stating to our customers that they owe outstanding money on their bills and that they need to phone a number and provide their account number ...

NPEI would like to remind everyone that on November 1, 2019, the winter time-of-use schedule will go into effect. This schedule will be in effect until April 1, 2020.  For more information about rates and the winter time-of-use schedule, click here.  

As we prepare to file our Distribution System Plan, we will be collecting customers’ feedback to help us shape our plan for the next five years. We will be collecting email addresses as a point of contact for these customer surveys and we would like to hear from you! If you are a small business and you receive a call from NPEI requesting your email address to add to our files, we would appr...

The Ontario Energy Board has reported that some customers have been contacted by people pretending to be from their local hydro company and threatening to disconnect their power if they do not receive payment immediately. Please be advised that this is a scam and that customers need to be aware. Below is some helpful information for customers to remember if they are contacted by somebody claiming ...

NPEI has applied to the Ontario Energy Board for rates effective May 1, 2020. Click here to view our 2020 Rate Application.

CELEBRATING NIAGARA’S CONSERVATION CHAMPIONS Niagara Peninsula Energy Inc. (NPEI) provides local electricity distribution and related services to residential and business customers in the City of Niagara Falls, Town of Lincoln, Town of Pelham and Township of West Lincoln.  Over the last number of years, NPEI has helped many residences and businesses within their service territory achi...