As the end of the electricity disconnection ban for residential customers has now ended, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to connect with them. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work together in order to find a solution," says Brian Wilkie, President and CEO of NPEI. "This has been a difficult...

The NPEI office will be closed on Monday, May 23 for Victoria Day. We will reopen on Tuesday, May 24 at 8:30am. We apologize for any inconvenience.

Spring is here and that means plenty of people will be undertaking outdoor home and work projects. With outdoor work comes the risk of lethal powerline contacts. May 16 to 22 is Powerline Safety Week, and the Electrical Safety Authority (ESA) is asking Ontarians to be aware of the risks and avoid fatal distractions by practicing three critical steps: Stop, Look, and Live. According to the On...

Please be advised that the Summer Time-of-Use schedule will take effect on Sunday, May 1, 2022. There will be no change in electricity rates. As well, the Summer Threshold for Tiered pricing will take effect. Please see the graphics below for the Summer Time-of-Use schedule and the Summer Tiered Thresholds. Summer Time-of-Use Schedule   Summer Tiered Thresholds  

The NPEI office will be closed on Friday, April 15th and Monday, April 18th for Easter. We will reopen at 8:30 a.m. on Tuesday, April 19th. We apologize for any inconvenience. Happy Easter to everyone!

Niagara Peninsula Energy Inc. (NPEI) has received reports of customers receiving calls from a fraudulent company/person indicating that they are from NPEI and offering customers a rebate of up to $5,000. Please be aware this is a scam. This is NOT NPEI or any affiliated party. Please do not provide any information to this person. NPEI is not contacting customers...

Please be advised that the NPEI office will be closed on Monday, February 21, 2022 for Family Day. We will reopen on Tuesday, February 22 at 8:30 a.m. We apologize for any inconvenience. We hope everyone has a wonderful day with your loved ones!

Please be advised that NPEI will be emailing customers and inviting them to participate in our Electrical Safety Awareness Survey. If you do receive an email inviting you to participate in this survey, please be advised that this is not a scam and is a legitimate email. This email will come from noreply@npei.ca. Please note that this survey will be available to complete until the end of the day on...

Niagara Peninsula Energy Inc. (NPEI) has received reports of a new scam customers have been receiving through email with an alert stating Electricity Bill Alert. This scam asks the customer to fill in a survey and provide information about their electricity account. We have heard that this email has come from the email address chris@blogbosdrinquedos.com. Please be aware this is a scam.&...

Electricity rates have returned to regular pricing as of February 8, 2022. Previously, the Ontario government had set electricity rates at the off-peak rate of 8.2 cents/kWh, 24 hours per day from January 18 - February 7, 2022. Households, farms and small businesses were receiving this off-peak rate automatically, whether they normally pay time-of-use or tiered rates. Today, electricity rates ret...