Niagara Peninsula Energy Inc. (NPEI) will continue to provide relief for customers during this difficult time by deferring a rate increase scheduled for May 1, 2020 to November 1, 2020. The small increase was approved in December 2019 by the Ontario Energy Board (OEB), however NPEI is choosing to defer this increase until November 1, 2020. “This will help us continue to provide relief for ...

Niagara Peninsula Energy Inc. (NPEI) would like customers to be aware of scams happening during the COVID-19 pandemic. With guidance from the Ontario Energy Board (OEB), NPEI has ensured that residential customers and low-volume small businesses will not be disconnected for non-payment until after July 31, 2020. There are currently reports of scams occurring in Ontario with customers receiving ph...

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Niagara Falls, ON (March 24, 2020) - The Government of Ontario is providing 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. The off-peak time rate of 10.1 cents per kilowatt hour will be...

Niagara Falls, ON (March 20, 2020) The Ontario Energy Board (OEB) has provided an update regarding the Disconnection Ban due to non-payment during the COVID-19 pandemic. The Ontario Energy Board announced that effective immediately, the regulator is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business cu...

With the growing concern and uncertainty surrounding the COVID-19 virus, Niagara Peninsula Energy Inc. (NPEI) understands what a difficult and stressful time this is for everyone and are taking active measures to support our customers. We invoked a high priority response by closing the doors to customers; however, our main focus remains on providing our customers with safe and reliable energy, wh...

NPEI has invoked a higher priority response to the pandemic today as we are closing our doors in all locations to visitors. This is out of an abundance of caution and we apologize for any inconvenience this may cause. NPEI offers a number of ways a customer can contact the office from their home, such as through phone or email. Signing up for MyAccount, NPEI’s online portal, allows customer...

Niagara Peninsula Energy Inc. Wins EDA Award for Utility Box Artwork Program Top-performing electricity utilities from across Ontario were honoured on Thursday, February 27, at the Electricity Distributors Association (EDA) Awards Gala in Toronto. This annual program acknowledges a diversity of key accomplishments, landmark customer programs, innovations and best practices on the part of the comp...

Allison Wood knows she works in a male dominated field, but she doesn’t mind it one bit. She’s happy to be doing the work that she enjoys so much. Wood, who has been with Niagara Peninsula Energy Inc. (NPEI) since 2016 in Apprentice and Full-time positions, loves the breadth of work she’s doing. “Everyone thinks it’s all brute strength, but there’s a lot more t...

Niagara Peninsula Energy Inc. (NPEI) has now launched its new and improved online “MyAccount” customer portal, Customer Connect. The new My Account is an updated and refreshed online portal that provides customers with more user-friendliness, improved functionality and more self-service options. Customers can view current and past bills, request services such as move-in and move-out, ...