NPEI Deferring Rate Increase Amid COVID-19
April 29, 2020 BACK TO NEWS

Niagara Peninsula Energy Inc. (NPEI) will continue to provide relief for customers during this difficult time by deferring a rate increase scheduled for May 1, 2020 to November 1, 2020.

The small increase was approved in December 2019 by the Ontario Energy Board (OEB), however NPEI is choosing to defer this increase until November 1, 2020.

“This will help us continue to provide relief for our customers during this time,” says Brian Wilkie, President and CEO.

The rate increase deferral will provide a savings of $1.84 per month for an average residential customer with a usage of 700 kilowatt hours. For small business customers, the savings will be $4.81 per month on a typical bill for 2000 kilowatt hours.

The postponed increases amount to 1.62% and 1.61% respectively.

Delivery rates are separate from the cost of electricity use.

NPEI encourages customers who may be having difficulty paying their bills to contact them and stay connected during this time. Customers may still contact our office through phone at 1-877-270-3938, email at, online at, along with registering for NPEI's online portal, My Account, that allows customers to view and pay current and past bills, request moves, update contact details, along with managing electricity consumption by viewing usage data, hour by hour, for any given day.  The Automated Account Balance Lookup is also available by calling 1-877-601-3899.