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Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with Niagara Peninsula Energy.

If you are experiencing a hydro outage or emergency, please call 905-356-2681 or toll free at 1-877-270-3938 to report it. Repair crews are available to respond at all hours.
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Customer Info Guide

Our NPEI Customer Info Guide is now available. Please click on the link below to view the guide.

The cover of our Customer Info Guide is shown

Customer Info Guide

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  • Residential
    • Electricity Rates
    • Customer Choice
  • Commercial
    • Electricity Rates
    • Customer Choice Small Business
  • Moving & Service Requests
    • Moving (Opening or Closing Accounts)
    • Service Request
    • Clearance Review Request
  • Billing & Payments
    • Payment Methods
    • Payment Assistance/Arrangements
    • eBilling
    • About Your Bill
  • Suite Metering
  • My Account FAQ
  • Tutorial Videos
  • Contacts on Your Account
  • Green Button Platform
  • eBill Campaign
  • Customer Info Guide
  • Scams and Fraud
  • NPEI Mobile App
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Niagara Peninsula Energy, 7447 Pin Oak Drive, P.O. Box 120, Niagara Falls, ON, L2E 6S9
Office: (905) 356-2681
Toll Free: 1-877-270-3938
Automated Account Balance Lookup: 1-877-601-3899
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  • Customer Service
    • Residential
      • Electricity Rates
      • Customer Choice
    • Commercial
      • Electricity Rates
      • Customer Choice Small Business
    • Moving & Service Requests
      • Moving (Opening or Closing Accounts)
      • Service Request
      • Clearance Review Request
    • Billing & Payments
      • Payment Methods
      • Payment Assistance/Arrangements
      • eBilling
      • About Your Bill
    • Suite Metering
    • My Account FAQ
    • Tutorial Videos
    • Contacts on Your Account
    • Green Button Platform
    • eBill Campaign
    • Customer Info Guide
    • Scams and Fraud
    • NPEI Mobile App
  • Outages
    • Outage Map
    • Outage Preparation
  • Info & Resources
    • Regulatory Information
      • Policies and Tariffs
      • Rate Applications
      • Score Cards
      • Ontario’s System-Wide Electricity Supply Mix
      • Disconnection Rules
      • Bill S-211 Annual Report
    • Saving Energy
    • Electric Vehicles
    • Load Capacity Map
    • Connecting DER
      • Micro Generators <10kw
      • Small, Mid-Sized & Large Embedded Generators >10kW
      • Restricted Feeders
      • EVCCP
    • Capital Projects
      • Capital Projects
      • Spring Creek Transformer Station
    • Contractor Pre-qualifications
  • About Us
    • About Us
      • About NPEI
      • Mission, Values & Vision
      • Board of Directors
      • In Our Community
      • In The News
      • Service Area
    • Accessibility
      • Accessibility Policy
      • Integrated Accessibility Policy
      • Multi-Year Accessibility Plan
    • Careers
  • Safety
    • Powerline Safety Week
    • Safety
    • Safety Tips
    • Call Before You Dig
    • Tree Trimming
    • Clearance Information
    • Kids' Safety Contest
  • Forms
    • Forms & Information