Emergency Rate Relief Period Extended for Time-of-Use Customers

Niagara Peninsula Energy Inc. (NPEI) would like customers to be aware that the Ontario government is extending the emergency electricity rate relief period to residential, farm and small business customers during the COVID-19 outbreak.

Customers who pay time-of-use electricity rates will continue to be billed at the off-peak price of 10.1 cents per kilowatt hour, 24 hours a day, seven days a week. These rates will be charged automatically, and there is no action required from customers. These rates will continue until May 31, 2020.

“Providing this relief will help customers manage their electricity bills during this difficult time,” says Brian Wilkie, President and CEO of NPEI. “Everyone is spending a lot of time at home, and this will help to alleviate some stress.”

NPEI will continue to work with customers in any way that we can. NPEI encourages customers who have account questions to contact our office through phone at 1-877-270-3938, email at info@npei.ca, online at www.npei.ca, along with registering for NPEI's online portal, My Account, that allows customers to view and pay current and past bills, request moves, update contact details, along with managing electricity consumption by viewing usage data, hour by hour, for any given day.  The Automated Account Balance Lookup is also available by calling 1-877-601-3899.

Again, if you are experiencing difficulty in paying your bill and have been impacted by this pandemic, please stay connected to us...we are here to help!

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