COVID-19 Update: Time-of-Use Rates Suspended for 45 Days

Niagara Falls, ON (March 24, 2020) - The Government of Ontario is providing 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

The off-peak time rate of 10.1 cents per kilowatt hour will begin on Tuesday, March 24, 2020.

“These are extraordinary times, a time to help one another and a time to stay connected to our customers. We want to ensure that they know we are at their service and that we will do everything we can to see them through this difficult time.  I am pleased that the Government has listened to our customers and has provided some relief during this difficult time,” stated Brian Wilkie, President and Chief Executive Officer.

NPEI would like to remind customers that we will continue to work with you any way we can:

• NPEI will be suspending any disconnections for 3 months following the end of the established Winter Disconnection Ban moratorium, minimally until July 31, 2020.
• NPEI will arrange flexible payment arrangements, including the Arrears Payment Plan in order to allow customers more time to pay outstanding balances on their account.
• NPEI will arrange Equal Payment Plans for applicable customers.

In addition, NPEI will be providing information on Financial Assistance Programs, including:

• The Low-Income Energy Assistance Program (LEAP)
• The Ontario Electricity Support Program (OESP)  
•  The Affordability Fund

Applicants can apply for LEAP through the following agencies.  Please call ahead to book an appointment.

NPEI will continue to work to support our customers during this difficult time.  We encourage those who have account questions to contact our office through phone at 1-877-270-3938, email at info@npei.ca, online at www.npei.ca, along with registering for NPEI's online portal, My Account, that allows customers to view and pay current and past bills, request moves, update contact details, along with managing electricity consumption by viewing usage data, hour by hour, for any given day.  The Automated Account Balance Lookup is also available by calling 1-877-601-3899.

Again, if you are experiencing difficulty in paying your bill and have been impacted by this pandemic, please stay connected to us...we are here to help! Contact our Customer Service Team at 1-877-270-3938 or email us at info@npei.ca.