News

Please be advised that we are once again able to accept Payments By Phone and our Automated Account Balance Lookup is available. Automated Balance Lookup Telephone Number: 1-877-601-3899 Pay By Telephone Number: Dial 1-877-281-2063 and you will be linked to a secure automated...

NPEI was certified for the provincial Green Button standard this summer, allowing its customers better access to their usage data through computers and smartphones and better manage their electricity usage. With the launch of our updated MyAccount Customer Portal, customers are...

Beginning October 17, Niagara Peninsula Energy Inc. (NPEI) will be contacting some of our electricity customers to conduct a satisfaction survey throughout our service territories of Niagara – Niagara Falls, Pelham, Lincoln and West Lincoln, to ask a few questions about our...

As we approach the Thanksgiving season, NPEI is proud to announce the launch of its new eBill campaign, aimed at promoting environmental sustainability while making a meaningful impact for local non-profit charitable foundations. From October 1, 2023 to March 31, 2024, NPEI...

Please note that due to ongoing construction, the blue payment box at our Niagara Falls office will be unavailable on Friday, August 4th from 7:00 a.m. until 11:00 a.m.

The IESO (Independent Electricity System Operator) will perform a mandatory voltage reduction test on Tuesday, July 18. A three per cent test will occur between 9:00a.m. and 10:00a.m. EST followed by a five per cent test between 1:00p.m. and 2:00p.m. EST. These voltage reduction...

Since 2019, Ontario has seen a staggering 310% increase in powerline contacts by the general public, according to the Electrical Safety Authority (ESA). To help educate Ontarians and keep them safe, this Powerline Safety Week (May 15 to 21), ESA is busting the myths around the...

As the Residential Winter Disconnection Ban comes to an end on April 30, 2023, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to connect with us. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work...

Please be advised that the NPEI offices will be closed on Friday, April 7 and Monday, April 10 for the Easter Long Weekend. We will reopen at 8:30am on Tuesday, April 11. Happy Easter to everyone from NPEI!

Niagara Peninsula Energy Inc. (NPEI) has received reports of a phone scam threatening to disconnect power unless payment is received immediately.. Please be aware this is a scam. This is NOT NPEI or any affiliated party. Please do not provide any information to this caller. NPEI...