News

Please be advised that Hydro One is currently in the middle of a major refurbishment project at their Stanley Transformer Station. This station was originally placed into service in 1958 and much of the equipment on site has reached end of life. The project involves the...

The Ontario Energy Board (OEB) is continuing to remind customers to be vigilant of ongoing scams pretending to be from or endorsed by the OEB. The OEB has received more than 300 complaints in 2021 from consumers about rebate scams including email and online activities that...

The Electrical Safety Authority (ESA) released its second episode of Grounded in Ontario. In this episode, host Josie Erzetic sits down with Trevor Tremblay, Technical Advisor at ESA, to hear his advice for Licensed Electrical Contractors on the best practices for installing EV...

Niagara Peninsula Energy Inc. (NPEI) has received reports of a scam involving our customers signing up for a rebate on their hydro bill through Facebook. The scammer requests a copy of the customer's bill and attempts to make an appointment to visit their home. Please be aware...

A provincial government winter disconnection ban for residential customers was in effect since November 15, 2020. Following the Ontario government's province wide 'Stay-at-Home Order,' the Ontario Energy Board extended the winter disconnection ban, initially scheduled to end...

Niagara Peninsula Energy Inc. (NPEI) would like to give a very special congratulations to each of the nine winners of our Safety Poster Contest! The contest ran during the months of April and May and was open to students in Grades 1-8 who lived within the NPEI service territory...

Niagara Peninsula Energy Inc. (NPEI) has received reports that they have been targeted by another scam. Customers received a phone call that had an automated message, in one case named "Jessica," representing themselves as an employee of the Ontario Rebate Program offering a...

Niagara Peninsula Energy Inc. has been notified by customers of flickering power and momentary outages in the Victoria Avenue, Epworth Circle and River Road areas in Niagara Falls. The cause of these momentary outages is often an "auto-recloser." Like a circuit breaker in your...

Niagara Peninsula Energy Inc. (NPEI) has received reports that some customers have been contacted by a person representing themselves as an employee from Hydro One. Customers were told they were to go to a gas station to pay a fee immediately. Please be advised that THIS IS A...

If you have received a bill insert regarding Customer Choice and are interested in making the switch from Time-of-Use Pricing to Tiered pricing, we can help! Beginning last year, residential and small business customers who currently pay Time-of-Use (TOU) electricity rates are...