News

Niagara Peninsula Energy Inc. has been notified by customers of flickering power and momentary outages in the Victoria Avenue, Epworth Circle and River Road areas in Niagara Falls. The cause of these momentary outages is often an "auto-recloser." Like a circuit breaker in your...

Niagara Peninsula Energy Inc. (NPEI) has received reports that some customers have been contacted by a person representing themselves as an employee from Hydro One. Customers were told they were to go to a gas station to pay a fee immediately. Please be advised that THIS IS A...

If you have received a bill insert regarding Customer Choice and are interested in making the switch from Time-of-Use Pricing to Tiered pricing, we can help! Beginning last year, residential and small business customers who currently pay Time-of-Use (TOU) electricity rates are...

Today the Ontario Energy Board (OEB) announced new, lower electricity prices for households and small businesses, effective May 1, 2021, under the Regulated Price Plan (RPP). The summer Time-of-Use (TOU) hours, and the summer Tier threshold for residential customers, will also...

The following document discloses the system-wide electricity supply mix data for 2020. As per Ontario Regulation 416/99 made under the Ontario Energy Board Act, and the Ontario Energy Board's Directive, this information is required to be disclosed to Ontario consumers. Please...

Please be advised that Niagara Peninsula Energy is continuing to process delayed billings. As a result, some customers may receive two bills within a short time period. The first bill with a due date of March 19th is the delayed bill and the second bill received with a due date...

To support Ontarians staying home during the rapidly evolving COVID-19 situation, the Government of Ontario has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1, 2021 until the end of the day on February 22, 2021. The fixed 8.5 ¢/kWh...

We are asking our customers to please be patient with us, as we work through this most recent wave of the COVID-19 Pandemic. NPEI staff is working hard to ensure that our customer inquiries are attended to, and answered as quickly as possible. We most definitely appreciate your...

It's officially fall! Now that the cooler weather is rolling in and the days are getting shorter, it's time to start preparing your house for winter. Here are some great energy-saving tips for around the house to make sure your house is operating as efficiently as possible...

We are pleased to announce the winners of the 2020 Kid's Safety Poster Design Contest! Thank you very much to all the students who took the time to create a poster and enter it into the contest! We received a lot of really great posters and it was a very close contest. We look...